Terms and Conditions
(This Agreement was last modified on March 11, 2020)
WIT Computers is a well known organization of Laptop & MacBook spares & service provider in Bangladesh for over twenty years which is a pioneer, specialized and unparalleled only for those types of peripherals in this country. If you are looking for Laptop & MacBook original & OEM accessories then you can move toward to the right place (Registered name of www.witcomputers.com) which is efficiently operated by WIT authority.
www.witcomputers.com is only a particular e-Commerce website in Bangladesh where you find especially all brand Laptop & MacBook spares & solutions with relevant tips and guides. By using this site or submitting an order online for products or services, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below :
SEGMENT 1 : Status of Terms
1.1 These terms constitute a legal document (“the Agreement”), which sets out the rights and obligations of you as a user or purchaser (“you”) and those of WIT Computers (“we” or “us” or “our”) in relation to the products and services offered by us through this site or any of the other sites owned by us (“the Website”). By using the Web Site, ordering products from us or registering for WIT Computers services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use the Web Site or any of our services.
1.2 You agree to: provide true, accurate, current and complete information about you as prompted by our registration form (such information being the “Registration Data”); and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or WIT Computers has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, WIT Computers has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of WIT Computers site (or any portion of it).
1.3 We reserve the right to: modify or withdraw, temporarily or permanently, this Web Site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Web Site; and/or change the Agreement from time to time, and your continued use of the Web Site (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Agreement has been changed. If you do not agree to any change to the Agreement then you must immediately stop using the Web Site.
1.4 These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.witcomputers.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
1.5 “The Agreement” is a compelling and obligatory document between “The Website” and ” The User” where does not require any physical or digital signatures according to the National Digital Commerce Policy 2018 governing by the People’s Republic of Bangladesh and both parties are also bound by the monitoring rules and regulations of e-Commerce Association of Bangladesh (e-Cab).
Click here : http://e-cab.net/digital-commerce-policy-2018/
SEGMENT 2 : Strategy of Privacy & Transaction
2.1 Your privacy and transaction security is very important to www.witcomputers.com. For more information about how we collect and use your personal information and how we protect your financial security, please click the Strategy of Privacy & Transaction
SEGMENT 3 : Products & Digital Services
3.1 WIT is only one organization which has been providing to sell the quality based Laptop and MacBook accessories and related peripherals with digital services and put forward to solve the difficulties of Notebooks and MacBooks by the experienced Engineers since 1999 in Bangladesh.
www.witcomputers.com is a website in our country only for Laptop and MacBook related parts which has been trying to fulfill at level best for our customers’ requirement about these type of products . It is a first, qualified, reliable, largest and individual e-Commerce platform only for Notebook and MacBook parts in Bangladesh. Those products or services are available exclusively online through the website.
3.2 We have made every effort to elaborate as perfectly as possible the technical specifications, compatibilities and images of our products that meet your requirements. But we do not committed that this descriptions are same to your expectations.
3.3 We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product , service and offer at any time without notice.
SEGMENT 4 : Product values or Assembling or Fitting charges (“pricing”)- excluding VAT & TAX
4.1 All prices and charges on this Web Site are in Bangladeshi Taka (BDT). Payments made by cards and other medias issued in any other country may be subject to currency conversion fees by your bank.
4.2 Product Values : Prices of all products are declared ‘Fixed’ (MRP) on this website according to the MRP policy-2018 monitoring by Bangladesh Computer Somity (BCS) and two types of products value on this site which are entitled ‘Retail Price’ and ‘Reseller Price’.
4.2.1 Retail Price : Honorable individual and corporate customers always see the maximum retail price excluding shipping charge on this site and when you finally submit your desired product order, total calculating amount(BDT) including shipping charge will be shown on your screen.
4.2.2 Reseller Price : Reseller price means vendor price who maintain a firm to sell these types of products to others and honorable reseller gets 10% discount based on maximum retail price(MRP) excluding shipping charge. When he/she submit a reseller application form to WIT authority for approval as a reseller, after successfully approved as a reseller, he/she will see the discounted (10%) maximum retail price (BDT) on screen. Be a Reseller Click Here
4.3 Assembling or Fitting Charges : This is a site only for Laptop or MacBook related spare-parts provider, therefore majority parts are not easy to replace in Laptop or MacBook . So it should be required to support assembling or fitting the peripherals which is purchased from our site, you would send your Laptop or MacBook at our nearest outlet and both shipping cost will be paid by you.
*** Assembling or Fitting Charges are Free of Cost during purchase from online.
4.4 The Prices for the Goods or Services are ex-works and exclude packing, insurance and carriage, VAT, and other taxes or duties. Prices invoiced are calculated in respect of the quantity of Goods or Services actually delivered and hours of Services provided irrespective of the quantity in respect of which any quotation was issued.
4.5 The Company shall have the right to adjust its prices for any increase in the price of materials, parts, labor, and transport, changes in work of delivery schedules or quantities or any other costs of any kind arising for any reason after the date of the Contract.
4.6 Price clauses shall take effect on the date of service on the customer of notice of the change.
SEGMENT 5 : Warranty , Return and Cashback policy
www.witcomputers.com is an authentic e-Commerce platform of Laptop and MacBook related all kinds of accessories in Bangladesh which is carrying on generally three types of after-sales service for honorable customers such as –
5.1 Warranty Policy :
5.1.1 We are promised to our customers to repair or replace the product which is purchased from us if it develops a fault within the written period of time based on his/her purchased invoice or warranty card. Our few products are sold based on replacement warranty for a specified period of time and other head, the majority of our products are sold based on repairable warranty.
5.1.2 When a purchaser claims a logical warranty for the product within the written period of time without physical and electrical damages or burn cases or torn warranty sticker, initially we will try to repair through 07(seven) working days, if it is fail to resolve the problem, we would replace another one.
5.1.3 Accidental damage, damage caused by misuse or fire wire and tear are not covered under the warranty. This includes damage to casings, cables or connectors, warranty sticker , etc.
5.1.4 The warranty does not cover damage or failure that is a direct consequence of connecting the product to an incompatible device. Connecting your product to an incompatible device may cause damage to the product and to your device.
5.1.5 The warranty does not cover batteries that have been left in storage for long periods of time without being periodically charged / discharged or that have exceeded their natural life expectancy in terms of charge / discharge cycles.
5.1.6 The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.
5.1.7 When the purchaser will send the goods for warranty , he/she will pay both shipping cost. The liability of www.witcomputers.com is ended at the expiry of the warranty period of the item/s purchased by the buyer and there shall be no claim of whatever nature and no claim of refund of whatever situation is made by the buyer.
5.1.8 Subject to the right of consumers to return goods for warranty under the Consumer Rights Protection Act, 2009 (“CRPA, 2009”), we do not sell products on a trial basis or for diagnostic purposes. Customers are strongly advised to check suitability and specifications of products before ordering.
5.2 Return Policy :
5.2.1 WIT Computers offers customers the opportunity to return goods up to 02(two) days after receipt (“the Returns Period”), subject to the terms and conditions in this returns policy.
5.2.2 You can examine the goods as you would in a shop but the goods must be returned in ‘as new’ condition and in their original packaging.
5.2.3 All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the Web Site.
i. Your product must be complete, including all accessories, in its original, unmarked box / packaging and in ‘as new’ condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). We may accept returns within the Returns Period that do not fully comply with this requirement, but this will be subject to a restocking charge to cover the loss that we might reasonably expect to incur in reselling the item(s).
ii. A proof of purchase must be supplied.
iii. You must return any free gifts which came with the product.
iv. We will not refund any items that have been specially ordered to your individual specification or personalized.
v. Goods must be received by us within 02(two) calendar days of us issuing your RMA (Return Merchandise Authorization). Goods received outside of this period will be rejected. We would advise returning your goods as soon as possible to ensure sufficient time for delivery.
Until such time as you return the goods to us you must take reasonable care of the item(s). Any use of or damage to the delivered goods or product packaging beyond that necessary to inspect the goods upon delivery will result in you incurring a reduction of your refund to cover the loss that we might reasonably expect to incur in reselling the item(s).
5.3 Cashback Policy :
5.3.1 It is very complex to purchase the Laptop and MacBook related accessories from online for the causes of compatibility or supportability. When you decide to buy a product or service from our website, please carefully see the images, read the technical specifications, descriptions, compatible lists and user guide of the product or service, then place an order. Otherwise we are not liable for your wrong order.
5.3.2 Purchased or received products are not supportable or not working or wrong order or any other problems (except mind changed), you can return the goods within 02(two) days at our address without any physical and electrical damages or burn cases or torn warranty sticker for replacement another one or refund money(only product value) or adjust with another product. All(both) shipping charges must be paid by your side.
5.3.3 WIT tries its best to serve the honorable customers. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that WIT fails to complete, requires any cashback, it be done maximum within 07(seven) working days after our acknowledgement.
5.3.4 A warranty product is confirmed to be technical faulty or not repairable, we will replace your product with a another one where possible. If no replacement is available we may offer an alternative product or you will get full Cashback within 07(seven) working days without carrying charges.
SEGMENT 6 : Order Cancellation Procedure
6.1 If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to WIT Computers at your own risk and cost.
6.2 www.witcomputers.com reserves the right at any time after receipt of your order, with prior notice to you and with your acceptance, to supply less than the quantity you ordered of any item. Some of the circumstances under which www.witcomputers.com usually cancel the order are :
*Due to defects or damages found at the time of shipping and there is no stock available to fulfill the order. It is our usual practice to test all products sold with warranty before posting them on the website. However certain products like LCD panel, hard disk etc. are to be retested before we ship.
*Due to errors in the product description, quantity and pricing posted on our website.
* Due to any typographical errors.
6.3 By placing an order, you accept and agree that the total liability of www.witcomputers.com under any legal terms or claims of whatsoever shall be limited to the amount of money you have actually paid solely and only for placing the order, when your order is rejected or limited by www.witcomputers.com, www.witcomputers.com shall immediately refund back the amount so received to your credit card account or bank account or mobile banking.
SEGMENT 7 : Order Placing Guidelines
7.1 A notice will be displayed on your web browser before you submit an order with www.witcomputers.com. This contains important information such as a description, price and delivery charges of the good or services ordered. We suggest that you print off a hard copy of the notice or save a copy to your hard drive for your own records.
7.2 We accept payment by most major credit and debit cards including Visa, Visa Debit, MasterCard, American Express, Bkash, Rocket.
7.3 All prices and charges on this Web Site are in Bangladeshi Taka (BDT). Payments made by cards and other medias issued in any other country may be subject to currency conversion fees by your bank.
7.4 You place the order for your products on the Web Site by pressing the pay now button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from WIT Computers. As your product is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered.
7.5 We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Web Site are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Web Site as up to date as possible, the information including product descriptions appearing on this Web Site at a particular time may not always reflect the position at the moment you place an order. In the event the products ordered are not as described, WIT Computers will give you the right to reject the goods within a reasonable time period for a full refund.
7.6 It is the customers responsibility to ensure that delivery address information is correctly provided. WIT Computers is unable to verify address information prior to dispatching your order. We are also unable to accept responsibility for goods delivery incorrectly to an address provided by the customer.
7.7 In the unlikely event that an incorrect price is shown on the Web Site. WIT Computers reserves the right to not fulfill the order at that price. In such a circumstance, you will be notified, and given the choice to proceed with the order at the correct price.
7.8 All prices are shown excluding VAT & TAX, WIT Computers reserve the right to adjust retail prices according to applicable rate. For items which are placed on back order, VAT will be charged at the applicable rate at time of dispatch.
7.9 You agree that we may use personal information provided by you in the course of placing your order to conduct any appropriate fraud checks. As part of these checks, personal information that you have provided may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
7.10 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Web Site.
7.11 Motherboard & Touch Display/ Apple LED Order Procedure : In the fact of multi-functionalities or versatilities or sensitiveness , Laptop/Macbook motherboard and Touch Display/Apple LED are very complicated process to assemble or match or select with the existing one meanwhile, we request to you that when you find out your desired items in our website and eager to purchase those goods, primarily, you should bring or send the Notebook/ Macbook to our service center at Dhanmondi, Dhaka for compatibility test and diagnosis by free of cost before ordering or purchasing.
- Secondly if you decide to carry on your Notebook/Macbook replacing motherboard or touch display/LED by WIT Computers directly, you are most welcome at our service center and our dedicated and professional team of engineers who are eager to help you saving time by sharing their knowledge and expertise to solve your problem instantly.
- Thirdly if you agree to send your Notebook/Macbook replacing motherboard or touch display/LED to WIT Computers at Dhanmondi, Dhaka via couriers, you would sign on every parts of your Notebook/Macbook by using permanent marker pen or write serial numbers or take photograph before packing or sending for your future records.
After receiving your goods from courier company for our side, we shall inform you with a job ID over the phone call or email or SMS.
- Finally if we would be successful to replace motherboard or touch display/Apple LED in your Notebook/Macbook then-
i. you could purchase that product directly from our shop paying by cash or through digital payment methods.
ii. you could purchase that product from our website using through our payment gateways.
SEGMENT 8 : Shipping Criteria
8.1 Please see below for our shipping charges(one way) effective 01 May 2019.
|Product Type||Destination||Packing Size/Qty/Weight||Shipper/Courier||Charges/Cost (BDT)||*Estimated Time(day)|
any sensitive goods
|National Wide (Out of Dhaka City)||01 carton/1 pc||Any renown/reliable courier services in Bangladesh||200.00||03 (three) working Days|
any sensitive goods
|Inter Dhaka City (City Corporation Area)||01 carton/1 pc||Any renown/reliable courier services in Bangladesh||150.00||02 (two) working Days|
|Any other goods||National Wide (Out of Dhaka City)||01 pack||Any renown/reliable courier services in Bangladesh||150.00||03 (three) working Days|
|Any other goods||Inter Dhaka City (City Corporation Area)||01 pack||Any renown/reliable courier services in Bangladesh||100.00||02 (two) working Days|
|Goods||International||01 pack||Post Office||2200.00||15 (fifteen)
* Estimated Time(day) and chargers are variable depends on the circumstances.
8.2 WIT reserves the right to ship your order using any delivery method we deem appropriate. Once your order has been dispatched we will send you an email/SMS/message to let you know which courier service will be delivering your order. Where you collect we will also provide you with a courier number and so that you can collect/receive your ordered goods easily or quickly.
8.3 If nobody is in to receive your order or the delivery company is unable to leave you parcel in a safe place, it will be returned to their local depot. The delivery company will only hold your parcel for a limited period before returning the order to us. Please arrange a re-delivery or collection as soon as possible.
8.4 Where an order is rejected or undeliverable and has been returned to sender, we will refund your order less the original shipping costs plus an administration fee to cover the cost of the return, restocking and refunding your payment.
8.5 Where goods have been returned to us and you would like them to be re-delivered you will be required to pay a further delivery charge for re-delivery. Free delivery is not available for re-delivery of returned orders.
8.6 WIT shall not be liable for any losses, costs, damages, charges or any expenses caused by any delay in the delivery of goods.
8.7 Stated delivery times are estimates, based on historic data. Whilst the vast majority of deliveries are made within the suggested time frame, delivery times are not guaranteed unless specified. If for some reason your order is delayed we will gladly work with the courier company to track down your order and ensure a delivery as quickly as possible. We are unable to refund delivery charges for delays beyond our control. All deliveries to outlying or remote areas may take an additional day to arrive.
8.8 Any damages must be reported or send image to us within 02(two) hours of receiving your order. We are unable to entertain claims of damage after 02(two) hours of receipt. Should your delivery appear damaged on receipt and you are required to sign for the delivery please ask the delivery driver or man to make a note of the damage before accepting the delivery. If possible, please photograph the damaged packaging prior to opening.
8.9 Non delivery claims must be made within 04(four) days of receiving your order dispatch notification email. Before claiming non receipt, please check your courier number where available or contact your local courier office to ensure it is not awaiting collection after a failed delivery. We are unable to entertain claims of non receipt after 05(five) days.
SEGMENT 9 : Monetary Transaction Security
9.1 Your financial security is our top priority. We are dedicated to keep your financial information safe and secure. You can complete your payment through SSLCOMMERZ payment gateway, which both adopt an advanced secure socket layer (SSL) in our website that can make your transaction safe and secure. However, it does not mean that we will be responsible for the confidentiality of your bank account and password or security code. Therefore, please make sure that you keep your password safe. If you are under 18, all of your transactions must be made under the supervision of your parents or guardians.
9.2 Our Payment Gateway Service Provider is SSLCOMMERZ – SSLCOMMERZ’s online payment gateway system is the most sophisticated available. All financial transactions are processed securely behind protected firewalls, allowing us to safely process your card payment with the bank. Financial details are never left unencrypted on any part of our system, and are never sent by Internet email.
9.3 SSLCOMMERZ uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the SSLCOMMERZ systems, all sensitive data is secured using the same internationally recognized 256-bit encryption standards.
9.4 SSLCOMMERZ is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
9.5 In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.
9.6 Our entire website is protected by secure SSL encryption. This means that not only are your personal details and payment information secured when placing an order, but your entire browsing session is protected from eavesdroppers. This is especially helpful if shopping from a public network such as free Wifi found in places like coffee shops.
SEGMENT 10 : Limitations of Liability
10.1 Our suppliers or we may delete or make changes in the information, products or services described herein at any time without prior notice to you and without any liability to you. We reserve the right to terminate any or all website offerings without prior notice.
10.2 We disclaim all warranties and representations of any kind with regard to the website, including any implied warranties of merchantability, non-infringement of third party rights, freedom from viruses or other harmful codes, or fitness for a particular purpose.
10.3 We do not guarantee the accuracy, adequacy, or completeness of the information and materials included in the website. We expressly disclaim liability for errors or omissions in the materials and information.
10.4 We will not be liable for any delay, difficulty in use, computer viruses, malicious codes or other defects in this website, any incompatibility between the website and the users’ files and the browser or other site accessing program, or any other problems encountered by the users due to causes beyond our control.
10.5 All of our products are guaranteed against defects for 07(seven) days since the shipment date otherwise expressly stated herein, we disclaim all warranties, or expressions of any kind with respect to products sold on this website. You agree that the sole and exclusive maximum liability to our website arising from any product sold shall be the price of the product ordered. Furthermore, in no event shall our website, affiliates and any third party data providers are liable to special, indirect, consequential, or punitive damages related to products sold.
10.6 We will not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the Web Sites and specifically excludes all such liability.
SEGMENT 11 : Copyright & Patent
11.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Web Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
11.2 You acknowledge and agree that the material and content contained within the Web Site is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Web Site is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
11.3 The works of authorship such as all designs, graphics, technical specifications, articles, user guides and images stated in this website, are reserved by www.witcomputers.com Without the official agreement from the owner, these materials should not be copied, transmitted, displayed, deleted, distributed, or reproduced illegally for any business or commercial purposes.
SEGMENT 12 : Typographical Errors, Inaccuracies & Omissions
12.1 In the event the products are listed at an incorrect descriptions, information, pricing, promotions, offers, discounts, product shipping charges, shipping times and availability due to typographical errors, inaccuracies or omissions, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update or modify or amend or clarify information or cancel orders at any time without prior notice (including after you have submitted your order).
SEGMENT 13: Disclaimer and Acknowledgement
13.1 In fact, we are not manufacturer all products in our website for presenting to sell or promote these products. Therefore, all renown brands, their trademarks, registered trademarks, logos, icons, articles, products images, colors, personal photographs etc. are the property of their respective holders and we are also indebted to those honorable holders who assist to represent the latest information for developing our website.
SEGMENT 14 : Complaints handling procedure
To develop a policy we create a procedure for handling complaints or negative reviews . A procedure will ensure complaints are dealt with the same way, every time. The procedure should be easy to understand and follow by all our staff.
Our procedure could include the following steps.
i. Listen to the complaint
We are always thanking the customers for bringing the matter to our attention and accept their complaints respectfully. We are continually apologize and allow their rights, we don’t blame them and remain polite.
ii. Record details of the complaint
We try to understand their complaints in detail exactly what the problem is. we keep records of all complaints in one central place or register. This will help us identify any trends or issues.
iii. Get all the facts
We check that we have understood and recorded the details of the complaint correctly and we ask questions if necessary.
iv. Discuss options for fixing the problem
We always try to ask the customer what response they are seeking; it could be a repair, replacement, refund or apology. we decide if the request is reasonable.
v. Act quickly
We are managing customer complaints and resolving them quickly improving our business and repeat business.
vi. Keep your promises
We always keep the customer informed if there are any delays in resolving their request. We don’t promise things that we can’t deliver.
vii. Follow up
We contact the customer to find out if they were satisfied with how their complaint was handled. We try to inform them know what we are doing to avoid the problem in the future.
We make sure our staffs are trained to follow our procedure when handling complaints and that they have the power to resolve issues as quickly as possible.
We are encourage our customers to provide feedback and complaints so that they let us know when there is a problem and give us the opportunity to resolve it.
In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please you feel free to contact with us by either :
- Using our e-mail address: firstname.lastname@example.org
- Hotline : 01688-666777
All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavor to rectify any problems as soon as possible for kind information.